FAQ

I didn’t see the clearinghouse I use listed as a choice (CPG only). Are you able to add it?
We currently integrate with NCH, Inmar, and Mandlik & Rhodes. If there is interest in supporting other clearinghouses, please contact us via our support...
Thu, 22 Jun, 2017 at 9:03 AM
Are reporting statistics real time?
No, there can be a delay of up to 30 minutes to see the latest statistics.
Thu, 22 Jun, 2017 at 9:04 AM
I cannot see my view and print activity in reporting, is there a lag?
Promotion data may be delayed up to 30 minutes. Summarized account statistics are delayed around 60 minutes.
Thu, 22 Jun, 2017 at 9:07 AM
I am not seeing my landing page call to action image updated
Landing page images are saved in our distributed CDN (Content Delivery Network) which takes up to 20 minutes to propagate.
Mon, 3 Jul, 2017 at 10:42 AM
I'm having trouble using my credit card when paying for my RevTrax Express subscription. What can I do?
There are several reasons why the credit card transaction may not have been successful. The charge was declined by your credit card issuer because of som...
Mon, 31 Jul, 2017 at 11:44 AM
How do I preview future dated promotions categorized as "Upcoming" in RevTrax Express?
The quickest way is to current date your promotion to be live today, test and update your promotion back to the desired future date.
Sun, 6 Aug, 2017 at 11:24 AM
How do I print offers on my iOS device?
Printing is supported for your iOS device. Read the "Use AirPrint to print from your iPhone, iPad, or iPod touch" article published by Apple here:...
Wed, 13 Sep, 2017 at 12:51 PM
How do I print offers on my Android device?
Printing is supported for your Android device. Read the "How to print from your Android phone or tablet" article published by Android Central here...
Wed, 13 Sep, 2017 at 12:59 PM