FAQ

How do I sign up for a plan?
Select a plan from the RevTrax Express home page. You will be asked to submit a bit of information about yourself. You will be contacted at your email addre...
Thu, 22 Jun, 2017 at 9:04 AM
When am I billed?
Payment for plans are due when the trial period is up. The plan period is one year, and you will be notified by email when the annual renewal is due. You ca...
Fri, 16 Jun, 2017 at 2:26 PM
Can I make changes to my plan level during the plan term?
You can make any changes to your plan during the 30-day trial period. Once the paid plan term begins, you can upgrade your plan and pay the prorated increas...
Fri, 9 Jun, 2017 at 5:13 PM
When do my promotions expire?
Promotions expire after 11:59PM EST on the date specified in the "Expiration Date" field in the offer details page.
Mon, 5 Jun, 2017 at 5:10 PM
A customer is complaining that they cannot print their coupon. What shall I do?
There can be many reasons a customer is having trouble printing. Please see our guide for troubleshooting printing issues. Tips for Printing: Follow the...
Fri, 16 Jun, 2017 at 2:31 PM
Are special symbols supported in my printed coupon?
Yes, the RevTrax Express platform accepts special symbols as is. Do not use HTML entity code such as ™ and ®. Simply paste special symbols...
Thu, 22 Jun, 2017 at 9:01 AM
How do I create a barcode?
Our CPG barcodes follow the GS1 standard. Please visit https://www.gs1.org/10-steps-to-barcode-your-product for information on creating your barcodes. ...
Fri, 16 Jun, 2017 at 2:28 PM
How do I publish an offer?
After saving your promotion, you will have the opportunity to preview it. On the preview screen, simply copy the promotion URL from the field at the top of ...
Fri, 9 Jun, 2017 at 5:15 PM
How can I get CPG redemption data to flow in to my account?
If you are working with one of our preferred network of clearing houses (Inmar, NCH or Manlik & Rhodes) simply instruct those clearing houses to enable ...
Mon, 5 Jun, 2017 at 5:14 PM
How do I integrate with my clearinghouse? (CPG only)
RevTrax Express allows you to select your clearinghouse, Inmar, NCH, or Mandlik & Rhodes, and input the Manufacturer ID they give you. It is up to yo...
Thu, 22 Jun, 2017 at 9:02 AM